Support

Frequently asked questions.

Answers to common questions about ordering, product quality, shipping, and compliance.

Ordering & Eligibility

Who can purchase from LEVEL?+

How do I verify my research credentials?+

Can I order internationally?+

What payment methods are accepted?+

What purity standards do LEVEL peptides meet?+

What is included in a Certificate of Analysis?+

How are peptides stored before shipping?+

What is the shelf life of your peptides?+

Can you source compounds not listed in the catalog?+

How long does shipping take?+

How are cold-sensitive peptides packaged?+

What happens if my package arrives damaged or warm?+

Do you offer signature-required delivery?+

What is your return policy?+

Are LEVEL peptides FDA-approved?+

How should I document receipt for my lab records?+

What should I do with unused peptides?+

Still have questions?

If your question isn’t covered above, reach out directly. We respond to all research inquiries within 24 hours.